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Careers Se ComCustomer Satisfaction and Quality

Assistant Operations Manager

Nashvilleonsitemanager$102K – $152K

Posted 2 days ago · via Icims

About this role

We are seeking an experienced and motivated Assistant Operations Manager to help lead an international high-performing Technical Support organization. In this role, you will work closely with Operations Managers to drive operational excellence, support frontline technical teams, improve customer experience, and ensure achievement of key business objectives. The successful candidate will combine strong leadership skills, customer focus, analytical thinking, and operational discipline to support a fast-paced technical support environment serving customers across multiple products and technologies. What Will You Do? Support daily operations of multiple technical support teams to ensure service levels and business objectives are achieved.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Nashville. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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