Careers Se ComCustomer Satisfaction and Quality

Primary Technical Support & cKM Manager

Caviteonsitemanager

Posted today · via Icims

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About this role

The Role: Primary Technical Support & cKM Manager Overview: The role involves leading and developing the Level 1 Non-Secure Power Team and Customer Knowledge Specialist to deliver high-quality remote technical support services to customers. This position plays a pivotal role in driving operational excellence, capability development, and continuous improvement initiatives while fostering a high-performing, customer-focused culture. Through effective leadership, stakeholder collaboration, and strategic execution, the role contributes to enhanced customer satisfaction, employee engagement, and business performance. What will you do? People Management Manage Technical Support Non-Secure Power Level 1 Team and Customer Knowledge Management (cKM) Specialist.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

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Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Cavite. We weight your proximity and willingness to relocate.

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Skills in this role

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