Quality Assurance Specialist
Caviteonsitemid
Posted today · via Icims
About this role
Overview The Quality Assurance Specialist ensures that the standard of service quality at the Contact Centre is consistently provided to our customers over various channels of contact (such as phone, emails, and web chat). This role is responsible for developing and executing quality assurance processes, reviewing these processes, and providing feedback to the operations team with the overall objective of delivering and maintaining quality service. If you are passionate about improving customer experience and nurturing people to WOW customers, join our team! Job Responsibilities Perform various communication channel monitoring, evaluation, and customer satisfaction rating responses, and provide trend data to the management team.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Cavite. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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