Schneider ElectricCustomer Satisfaction and Quality

Senior Engineer I, Technical Customer Care

Bangaloreonsitesenior

Posted today · via Icims

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About this role

ROLE SUMMARY Provide expert Level 3 technical support for EcoStruxure Building Operation and related building management systems. You will resolve complex customer issues, support local technical teams, investigate product failures, and work with Engineering to improve solutions and customer outcomes. What You Will Do Resolve complex technical issues: Provide expert support for software, hardware, networking, databases, controllers, and building automation systems. Support regional teams: Guide in-country support teams, Application Engineers, Sales teams, and customers on advanced technical cases. Investigate product failures: Identify and qualify potential product defects, reproduce issues, and provide clear technical evidence to Engineering.…

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