Careers Se ComCustomer Satisfaction and Quality

Technical Support Engineer

Apodacaonsitemid

Posted 6 days ago · via Icims

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About this role

What will you do? Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America. Diagnose and troubleshoot customer problems related to 3-phase power systems. Document cases thoroughly and create knowledge articles to enable quick issue resolution. Manage escalations effectively and ensure timely solutions. Identify opportunities for revenue generation while supporting customers. Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality. Implement solutions for improper application and installation of 3-phase systems or components. What skills and capabilities will make you successful? Effective communication skills to interact with customers and internal teams.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Apodaca. We weight your proximity and willingness to relocate.

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Skills in this role

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