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Cartrackasiacareerpage

Control Room & Customer Care Manager

Khet Bang Naonsitemanager

Posted 4 days ago · via Teamtailor

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About this role

Control Room & Customer Care Manager We are looking for a Control Room & Customer Care Manager to lead our Control Room and Customer Care operations, ensuring responsive customer support and effective management of critical and time-sensitive situations. This role is responsible for managing customer inquiries, service requests, complaints, escalations, and customer retention, while overseeing the Control Room’s response to stolen vehicle recovery (SVR), emergencies, and critical operational incidents. This is a hands-on leadership role for someone who can build team discipline, strengthen service standards, manage escalations, and drive operational performance in a fast-paced environment.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Khet Bang Na. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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