Senior Quality Assurance (QA) - Telemarketing

Jakarta Selatanonsitesenior

Posted today · via Teamtailor

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About this role

We are a world-leading smart mobility SaaS tech company with almost 2,300,000 active users and were looking for a Quality Assurance for Telemarketing to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibility: Assess and rate inbound and outbound "sales" calls according to company quality standards. Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis. Provide concise feedback with advisable reply and valuable action plan. Consolidate sales agents' QA scores and draft daily, weekly and monthly report.…

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This role is based in Jakarta Selatan. We weight your proximity and willingness to relocate.

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