Client Information Technology Support Specialist
Arlingtononsitemid$65K – $75K
via Greenhouse
About this role
The Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability. This role resolves software issues related to installation, configuration, performance, and usage while documenting bugs and collaborating with the development team.eds.
Responsibilities
Communicate with customers via phone, email, and chat.
Provide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability.
Troubleshoot and resolve software issues reported by clients, including installation, configuration, performance, and usage problems.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Arlington. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included