Strategy & Transformation Manager

Do work that matters Reporting to the Head of Strategy & Transformation (Customer Service Network), you’ll play a key role in shaping strategy and driving it through to execution across the branch network. You’ll help define priorities and initiatives, using structured problem solving and insights to set direction then translate that into clear, actionable plans. Beyond thinking, you’ll deliver. You’ll own key initiatives end-to-end, ensuring they’re well defined, executed effectively, and embedded into day-to-day operations. If you’re comfortable navigating ambiguity, solving complex problems, and keeping momentum, you’ll directly influence the success of transformation programs and the delivery of customer and business outcomes.…