CCM EuropeCustomer Service

Customer Service Administrator

Kirkby-in-Ashfieldonsite

Posted yesterday · via Recruitee

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About this role

· Order processing and ensuring a fluent “order to cash” process · Creating customer quotes and follow-up · Proactive sales to existing customers (mainly cross- and upselling) · Handle order delivery queries from customers · Answering incoming calls in a professional and prompt manner · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Maintaining prices and customer master data in system · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customers through open and interactive communication · Provide accurate, valid and complete information for all stakeholders · Meet personal/customer service team sales targets · Keep records of customer interactio…

Read the full description on CCM Europe's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Kirkby-in-Ashfield. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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