Escalation Response Specialist III

Position Purpose: Responds to complaints and escalations from members or providers. Handles escalations, handling problem tickets, and providing feedback to leadership regarding member and/or provider issues. Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT. This is a remote position and the hours are between 8:00am and 5:30pm EST, Monday – Friday. This position supports executive level member escalations. Strong written and verbal communication skills, root cause analysis experience, and knowledge of Medicare, Medicaid, Pharmacy is preferred.…