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CermaticomBusiness Operations

Quality Assurance Operations Team Leader

Jakartaonsite

Posted 1mo ago · via Smartrecruiters

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About this role

As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents Monitoring and responsible for the overall Quality Assurance Process Liaise with QA Ops Manager regarding operation daily Review quality assurance policies and procedures Develop, recommend and monitor corrective and preventive actions Update internal policy & SOP based on new regulations from regulator Prepare reports to communicate outcomes of quality activities Identify and organize training needs to meet quality standards Coordinate collaborations with other departments. Conduct Internal and External calibration Monitoring and developing team performance and coaching team if needed Qualifications Male/Female Age max.…

Read the full description on Cermaticom's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Jakarta. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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