Lead Customer Success Manager
remotemanager
via Ashby
About this role
Lead Customer Success Manager
We’re hiring a Lead Customer Success Manager to own and scale customer success for Chamelio’s active customer base.
This is a senior, customer-facing role focused on helping in-house legal teams get sustained value from Chamelio after implementation. You’ll work with stable accounts to track engagement, deepen adoption, educate users on AI-enabled legal workflows, and make sure customers continue to see Chamelio as an essential part of how their legal teams operate.
You’ll partner closely with Account Management, which owns the commercial relationship, while you own customer engagement, health, education, and long-term value realization.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: segment, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
segmentteams