Fraud & Controls Senior Program Manager
Plantationonsitemanager
Posted 2 days ago · via Workday
About this role
Job Description: Our Opportunity We are seeking a Fraud & Controls Senior Program Manager to lead how Customer Care responds to customer fraud and account risk across frontline Voice and Chat agents, specialist teams and selfservice experiences. This role will define how agents recognize and respond to risk signals, validate customers, apply appropriate controls, and determine when to resolve a request or escalate it for specialist review. It will also establish requirements for customer restrictions, separation and linked account controls that prevent identified bad actors from continuing fraudulent or abusive activity.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Plantation. We weight your proximity and willingness to relocate.
Score yourself on this role.
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Skills in this role
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teams
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