Senior Customer Service Program Manager
Minneapolisonsitemanager$125K – $199K
Posted yesterday · via Workday
About this role
Job Description: The Senior Program Manager, CC (Customer Care) Programs is responsible for leading high-impact initiatives that enhance the internal and external customer and team member experience while enabling seamless operational execution. This role drives the strategic pipeline of initiatives across business areas and serves as a single-threaded leader, ensuring coordination, visibility, and progress within the program you own. You will collaborate closely with senior leaders both within and beyond Customer Care and cross-functional partners to deliver scalable solutions, optimize internal workflows, and improve the effectiveness of core processes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, snowflake, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Minneapolis. We weight your proximity and willingness to relocate.
Score yourself on this role.
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Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqlsnowflaketeams