Help Desk Manager
Charlotteonsitemanager
Posted 4w ago · via Workday
About this role
WHO WE ARE LOOKING FOR Are you an experienced IT support leader who is passionate about helping others succeed? We're looking for a Help Desk Manager with 5+ years of experience to lead and develop our internal Help Desk team supporting approximately 600 employees across the organization. In this highly visible role, you'll ensure our employees receive fast, professional, and effective technical support while overseeing day-to-day service desk operations, including ticket quality assurance, escalation management, team performance, and continuous process improvement. You'll serve as the primary point of accountability for service desk excellence, partnering closely with the IT Director to shape support processes, staffing strategies, and service standards.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Charlotte. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams