Collections Specialist (French Speaking)

Key Responsibilities Analyze and monitor customer accounts, outstanding balances, and overdue receivables. Manage collection activities and proactively follow up on outstanding customer payments. Contact customers through calls and emails to resolve payment delays and secure timely collections. Identify customer disputes and communicate relevant information to internal stakeholders for resolution. Apply and monitor dunning and reminder processes in line with company procedures. Escalate complex customer cases to the Cash Management team when appropriate. Maintain a high volume of interactions with customers and internal teams while ensuring a professional and customer-focused approach. Support the reduction of overdue balances and contribute to the achievement of cash collection targets.…