Service Desk Engineer
2nd Flooronsitemid
Posted today · via Workday
About this role
Position Summary The IT Service Desk Engineer serves as the point of contact for all IT incidents and service requests across the Api Group GCC and other sites on-demand service requests. The role is responsible for providing efficient support, restoring services where possible, communicating effectively with users, and escalating unresolved issues to appropriate L2 and global support teams. Key Responsibilities End User Support Provide support (L1.5) for Windows 10/11 end-user devices. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications. Troubleshoot basic desktop, laptop, peripheral, and printing issues. Assist users with software installations, OS Imaging and standard application troubleshooting.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in 2nd Floor. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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