Customer Care Coordinator - Evernorth - Hybrid in Lake Mary, FL

The Customer Care Coordinator serves as the primary point of contact for clients and is responsible for delivering exceptional customer service through inbound phone and email interactions. This role supports order processing, research, issue resolution, and customer inquiries while meeting established service level expectations and performance metrics. Duties & Responsibilities Answer inbound calls from clients in a professional, courteous, and efficient manner. Process customer orders accurately and within established timelines. Research and resolve customer inquiries, order discrepancies, and service-related issues. Respond promptly and professionally to email inquiries regarding orders, products, shipments, and account-related questions.…