Customer Care Manager
UAE Dubai - Nas Neuronhybridmanager
Posted today · via Workday
About this role
JOB PURPOSE Lead the day-to-day delivery and continuous improvement of 24/7 Customer Care operations across two core service areas: Voice (inbound and other telephone-based services) and Non-Voice (email, chat, HealthHub, NAS Club and other digital service channels). Ensure reliable service, customer-centric outcomes, disciplined workforce management, strong team leadership, appropriate escalation handling and achievement of agreed business and people KPIs. Translate departmental strategy into measurable operational execution, controls and improvement plans.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: power bi, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in UAE Dubai - Nas Neuron. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
power biteams
More at Cigna
- View →Specialty Infusion Field Nurse, Per Diem – Accredo – Des Moines, IADes Moines, IA
- View →HR Operations Senior RepresentativeUAE Dubai - Nas Neuron
- View →Fraud Analyst - Cigna HealthcareKuala Lumpur, Malaysia
- View →Data Engineering Analyst - HIH - EvernorthHyderabad, India
- View →Clinical Advisor, APAC - Cigna HealthcareHKGN 348 Kwun Tong Road
- View →Provider Claims Representative - Cigna HealthcareMadrid, Spain