Customer Resolution Supervisor – CuraScript SD – Hybrid-Lake, Mary, FL
Lake Maryhybrid
Posted 1w ago · via Workday
About this role
The Customer Resolution Supervisor leads a team of Customer Resolution Analysts and Coordinators responsible for managing complex customer escalations, pricing discrepancies, contract issues, service failures, and cross-functional resolution efforts. This role serves as a key liaison between Sales, Account Management, Pricing, Contracting, Operations, Finance, and Customer Service teams to ensure timely resolution of customer concerns while maintaining exceptional customer satisfaction. The ideal candidate is a strategic and results-driven leader with strong analytical skills, escalation management experience, and a passion for delivering excellent customer experiences in a fast-paced, highly regulated environment.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: fiber, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Lake Mary. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
fiberteams
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