Customer Service Representative - Cigna Healthcare

Kuala Lumpurhybridmid

Posted today · via Workday

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About this role

Job description As a Customer Service Representative you will be the first point of telephone contact for our global member who holds global employer health insurance with us. Previous experience in customer service is essential for this role. Key responsibilities Receives requests by email and telephone regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. Provide the highest level of customer service, striving for first-contact resolution, responding within agreed timelines on medical claims in line with customer benefits. Ensure that all operating procedures and regulations are followed in accordance with policy terms and conditions. Provide quality advice and information to customers regarding their health benefits.…

Read the full description on Cigna's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Kuala Lumpur. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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