Nurse Case Management Supervisor - Evernorth Health Services -Remote

Role Summary Provides high-level oversight, day-to-day guidance, coaching team members, resolving escalated issues, managing conflict resolution, and supporting the consistent achievement of performance goals. This role is accountable for team performance, quality, customer satisfaction, and the delivery of high-quality case management and coaching services. The supervisor provides day-to-day guidance, coaching, conflict resolution, and support for escalated issues while helping the team consistently achieve performance goals. The supervisor partners with internal teams and external stakeholders—including customers, providers, vendors, claims payors, and insurance professionals—to support business initiatives, resolve service delivery concerns, and advance operational goals.…