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Cigna

Operational Performance & Governance Lead - Cigna Healthcare

Kuala Lumpurhybridsenior

Posted today · via Workday

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About this role

Operational Performance & Governance Lead Role Purpose The Operational Performance & Governance Lead is responsible for maintaining the overall health and stability of day-to-day operations through proactive monitoring, risk identification, and cross-functional coordination. Acting as the operational control tower for the business, this role provides real-time visibility of service performance across all operational areas. The role partners closely with the META Lead and operational leaders to ensure key service metrics remain within target, operational risks are identified early, and corrective actions are driven to resolution before customer, client, or SLA impact occurs.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Kuala Lumpur. We weight your proximity and willingness to relocate.

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Skills in this role

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