Technical Coaching Lead Representative - Cigna Healthcare

Bengaluruonsitesenior

Posted today · via Workday

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About this role

As a Technical Coaching Lead Representative, you will be responsible for providing technical/procedural coaching and support for an assigned teams of claims processors. You would analyze trending along with Key Performance Indicators (KPIs) to develop ongoing targeted performance plans while partnering with the Claims Supervisors. You would also complete one on one and group coaching sessions with your assigned processors designed to support process improvement for metrics, technical skills, and soft skills. You will have opportunities to support the needs of real time resources, with flexibility to support new hire and other areas within the department such as helping with training or working as a SME.…

Read the full description on Cigna's site →

What we'd score you on

reqspace match rubric

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Skills match

For this role: monday, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

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Location fit

This role is based in Bengaluru. We weight your proximity and willingness to relocate.

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Skills in this role

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mondayteams

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