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Citi. Director, Services Operations Horizontal AI Solutions
New York New York United Stateshybriddirector$170K – $300K
Posted today · via Workday
About this role
At Citi, you won't be running a typical IT implementation. You'll be at the center of redefining how one of the world's largest financial institutions actually operates — from the inside out. Services Operations touches millions of client interactions, thousands of associates, and some of the most complex workflows. You'll have the mandate, the access, and the executive backing to deploy AI where it matters most: at the point where our people serve our clients. The problems are real, the scale is unmatched, and the impact is immediate and measurable. Citi is looking for a Director, Operations Horizontal AI Solutions to lead the design and delivery of reusable AI capabilities that can be deployed consistently across multiple operations functions globally.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in New York New York United States. We weight your proximity and willingness to relocate.
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