Customer Care Representative

Costa Rica Remoteremotemid

Posted 2 days ago · via Workday

About this role

At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. As a Representative, Customer Care, you will serve as the first point of contact for clients, sites, and patients, providing exceptional support across Cardiac Safety, Respiratory, and ePRO solutions. In this role, you will troubleshoot technical issues, coordinate customer requests, maintain accurate data, and help ensure a seamless experience for our customers worldwide. If you are passionate about customer service, problem-solving, and supporting innovative clinical research solutions, we encourage you to apply. What You’ll Be Doing Provide front-line support to customers via phone, email, fax, and other communication channels for assigned product lines.…

Read the full description on Clarioclinical's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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