Customer Care Representative

Shanghaionsitemid

Posted 5 days ago · via Workday

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About this role

At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. Every day, we help clinical research teams collect high-quality data that brings life-changing therapies to patients faster. It is a mission that connects us globally and gives meaning to the work we do. As a Customer Care Representative, you will be the first point of contact for research sites, patients and study teams using Clario's technologies. Combining excellent customer service with strong technical troubleshooting skills, you will help ensure a seamless experience for users across our Cardiac Safety, Respiratory and eCOA solutions. Your support will directly contribute to the success of clinical trials taking place around the world.…

Read the full description on Clarioclinical's site →

What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Shanghai. We weight your proximity and willingness to relocate.

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Skills in this role

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