Customer Care Rep Tier 2
Pennsylvania Hybridhybrid$41K – $56K
Posted 1w ago · via Workday
About this role
Job Description: JOB SUMMARY The Customer Care Representative is responsible for inbound and outbound call volume, initiating calls to appropriate client base to qualify and schedule appointments. Level II W ork s proficiently on two utilities or programs . ESSENTIAL DUTIES & RESPONSIBLITIES Conduct outbound calls and manage inbound calls according to daily dialing goals set by leadership. Use service knowledge to showcase the solutions that CMC Energy can offer, analyze individual customer needs, and respond to customer inquiries efficiently Confirm appointments and conduct reminder calls three days and one day before scheduled appointments. Qualify program applicants, complete questionnaires and mail program applications as needed by location.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Pennsylvania Hybrid. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included