Analista de Servicio al Cliente
Bogotáonsite
via Greenhouse
About this role
Qué estamos buscando:
Garantizar una experiencia de servicio de alta calidad para los consumidores financieros mediante la atención integral y oportuna de sus requerimientos y PQR a través de canales habilitados, así como la gestión y respuesta formal a los casos notificados en los casilleros virtuales de la Superintendencia Financiera de Colombia (SFC) y la Defensoría del Consumidor Financiero (DCF). El titular del cargo es responsable de accionar sobre el cumplimiento de los indicadores de servicio, y brindar soporte proactivo a los requerimientos del Líder SAC y las necesidades de la operación.
Qué estarías haciendo:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Bogotá. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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