Customer Operations Specialist
Headquarter - Barcelonaonsitemid
via Personio
About this role
Introduction ¿Te apasiona ayudar a los clientes y encontrar formas más eficientes de hacer las cosas? En COCUNAT buscamos un/a Customer Operations Specialist para unirse al equipo de Customer Experience. Buscamos una persona organizada, resolutiva y orientada a la mejora continua, capaz de gestionar incidencias complejas, optimizar procesos y contribuir a una excelente experiencia de cliente en un entorno eCommerce dinámico y en crecimiento. Your responsibilities Gestionar y resolver consultas e incidencias de clientes escaladas, garantizando una excelente experiencia de usuario. Coordinar múltiples tareas y prioridades en un entorno dinámico de eCommerce. Identificar oportunidades de mejora e impulsar iniciativas para optimizar procesos operativos.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Headquarter - Barcelona. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included