Customer Service & Support I
Krakówonsite
Posted 108mo ago · via Smartrecruiters
About this role
• Master all TAC, SSCD and TS processes, tools and best practice • Assist customers with Service Request and interactions with TAC • Follow up on open SRs and RMAs for each case they are engaged with • Keep record on critical issues for top Customers, as indicated by the Territory Escalation Manager • Responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction • Deliver TS training sessions to customers and partners within the country/. Region • Build and maintain excellent understanding of customers Qualifications SKILLS • Basic understanding or strong interest in networking products. • Analytical and troubleshooting mind set • Good command of English • Fluent language of area of support (1.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Kraków. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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