Senior Customer Support Engineer

RemoteRemote (US)senior

via Greenhouse

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About this role

Joining Collibra’s Support team Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company's growth. Collibra’s Senior Technical Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage. Senior Technical Support Engineers at Collibra are responsible for Managing all communication with customers and partners required to resolve support tickets. Assessing if support tickets are feature requests or product bugs. Resolving support tickets within the limits of contractual service level agreements (SLA). Replicating bugs. Training and mentoring junior support engineers.…

Read the full description on Collibra's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: java, rest, postgresql, mysql, kubernetes…

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

javarestpostgresqlmysqlkubernetessparkgeminiclaude

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