IT Support Specialist I
Phoenix Deer Valleyonsitemid$44K – $67K
Posted today · via Workday
About this role
About the Role: Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues. Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems. Collect information, open tickets, perform triage, and resolve or escalate issues. Support internal associates to empower business relationships with bank customers. Assist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions. Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site. Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: less
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Phoenix Deer Valley. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
less