Chapter Lead Customer Service Direct Strategy & Communications

Eveleighonsitesenior

Posted today · via Workday

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About this role

Chapter Lead, Strategy, Communications and Events – Customer Service Direct Permanent opportunity You’re a strategic, people-focused leader who can turn direction into clear, high-impact delivery You’ll lead the EGM Office for CSD across Strategy, Communications & Digital, and Events We are changing what superior and seamless experiences look like for our customers and people See yourself in the team Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. Customer Service Direct (CSD) is comprised of our retail contact centres and the teams that support them.…

Read the full description on Commonwealth Bank of Australia's site →

What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Eveleigh. We weight your proximity and willingness to relocate.

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Skills in this role

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