Customer Relations Manager | Customer Relations Specialist

Sydney CBD Areaonsitemanager

Posted today · via Workday

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About this role

Customer Relations Managers & Customer Relations Specialists (Multiple Opportunities -12 month contract/secondment) Group Customer Relations (GCR) At Group Customer Relations (GCR), we're the centre of excellence for complaint resolution at CBA. Our mission is to deliver fair, timely outcomes for customers while driving meaningful change across the Group. We manage escalated and complex complaints, provide insights to prevent future issues, and influence improvements that enhance the customer experience. GCR handles complaints across CBA's diverse product suite, including banking, home and personal lending, collections, scams and disputes, business banking, financial advice, and our digital platforms such as NetBank, CommBank App and CommBiz.…

Read the full description on Commonwealth Bank of Australia's site →

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reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

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Location fit

This role is based in Sydney CBD Area. We weight your proximity and willingness to relocate.

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teams

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