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Commonwealth Bank Of Australia

Executive Manager Customer & Digital

Sydney CBD Areaonsitemanager

Posted today · via Workday

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About this role

Lead an integrated roadmap across customer recognition, intent, appointment and digital self-service capabilities that shape how customers are recognised, routed and fulfilled across assisted channels. Shape enterprise-significant capability through various digital platforms as CommBank modernises legacy platforms into simpler, smarter and future-ready experiences. Join a bank investing in modern technology, reusable service domains and Agentic and GenAI capability to create better outcomes for customers and frontline teams. Do work that matters In this role, you will lead the integrated Customer & Digital roadmap across customer intent, recognition and digital self-service capabilities in the Customer Needs Assisted Technologies crew.…

Read the full description on Commonwealth Bank Of Australia's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Sydney CBD Area. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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