Executive Manager ICAL

Sydney CBD Areaonsitemanager

Posted today · via Workday

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About this role

Joining Customer Service Direct (CSD), the Executive Manager, Indigenous Customer Assistance Line (ICAL) will lead the customer, operational, people and risk performance of CommBank's specialist First Nations customer support team. Supporting First Nations customers is an important part of who we are as a bank. ICAL supports more than 25,000 customers and continues to experience significant growth in demand. Many customers supported by the team are experiencing potential vulnerabilities, requiring specialised care, understanding and advocacy. As a Senior Leader within the Direct Banking extended leadership team, you will play a key role in contributing to the overall performance of Direct Banking and CSD.…

Read the full description on Commonwealth Bank of Australia's site →

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