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Commonwealth Bank of Australia

Quality Assurance Analyst

Sydney CBD Areaonsitemid

Posted today · via Workday

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About this role

Quality Assurance Analyst Perm Full Time Opportunity Support safe, consistent, and responsible use of Generative AI across the Group Conduct structured quality assurance reviews of CommBank Companion interactions Contribute to improved customer outcomes through data-led insights and continuous improvement Location: Sydney Do work that matters As a Quality Assurance Analyst within RBS Controls & Customer Outcomes, AI Quality Assurance, you will play a key role in ensuring the safe and responsible use of Generative AI across CommBank. You will review interactions between users and CommBank Companion, applying a structured quality assurance framework to assess whether responses are relevant, accurate, and aligned to approved guidance, risk frameworks, and regulatory expectations.…

Read the full description on Commonwealth Bank of Australia's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Sydney CBD Area. We weight your proximity and willingness to relocate.

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