Bilingual Customer Service Professional – Canada Retirement Services

Responsibilities Accurately and thoroughly handle increasingly complex client service requests at initial point of contact. Provide accurate and complete information and insight on retirement products the member may have. Effectively use multiple administrative systems to resolve inquiries, within the defined service standards. Assist customers with the completion of appropriate forms and other policy requirements. Respond to customer inquiries on retirement and investment policies. Take a proactive role in identifying and reporting areas of continuing client concern (trends) and make recommendations to help develop and implement strategies to resolve the issues in order to improve the service experience.…