Operations Director
Quezon Cityonsitedirector
Posted today · via Workday
About this role
Objective: Provide strategic and operational leadership for Canadian Retirement Operations Member Processing Services by driving alignment between in-market and offshore retirement operations, strengthening service delivery, developing high-performing teams, and enhancing process efficiency. This role ensures regulatory compliance, fosters strong stakeholder relationships, advances industry knowledge across global teams, and delivers measurable improvements in quality, client experience, and operational performance while supporting the long term offshore location strategy. This position will report directly to the AVP, Canada Retirement Operations in Manila, with a dotted line to the in-market AVP, Global Head of Member Processing.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Quezon City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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teams
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