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CompanyCustomer Service

Client Support

Nasr Cityonsite

Posted 5mo ago Β· via Workable

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About this role

Technical Support Specialist We are looking for a Technical Support Specialist to join our team and provide exceptional support to our customers. Key Responsibilities Respond promptly to technical support inquiries via phone, email, and chat. Diagnose and troubleshoot software-related issues for customers. Guide users through step-by-step solutions in a clear and professional manner. Document technical issues, resolutions, and customer interactions in CRM and knowledge base systems. Collaborate with Product and Engineering teams to escalate and resolve complex issues. Test, identify, and report bugs or product defects discovered during support interactions. Stay up to date with product features, updates, and new releases.…

Read the full description on Company's site β†’

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sql, jira, teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Nasr City. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free Β· no card Β· written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqljirateams

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