Guest Relations Team leader

Cairoonsite

Posted 2mo ago · via Workable

See if I'm a fit →Tailor my resume for this role →Apply on Workable ↗

About this role

1. Issue Resolution & Resolution Center – Run the resolution center daily. Every case gets fast, deep attention and is worked strictly in priority order. – Track every open case through to closure — nothing left hanging — and ensure resolution within target time. – Back up agents on complex escalations and sensitive situations, stepping in personally when the case calls for it. – Own the tone and quality of every resolution so guests leave a problem more satisfied, not less. 2. On-Ground Guest Handling – Visit and personally handle angry or upset guests to de-escalate and recover the stay. – Personally receive and manage VIP and high-priority guests, ensuring a tailored, high-touch experience. – Be the senior face of Saray in the field whenever a situation requires it. 3.…

Read the full description on Company's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Cairo. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

More at Company

See all open jobs at Company →