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ConveraCustomer Service

Customer Support Associate - Warsaw (hybrid) - Fluent in Polish and English plus either French or German

Warsawonsitejunior

via Greenhouse

About this role

Customer Care Associate – Warsaw (hybrid) – Fluent in Polish & English, plus either French OR German is a requirement. The Associate Customer Care role delivers high-quality, professional customer support while also supporting dealing desk transaction processing and collections-related activities. Working with limited guidance, the hybrid associate applies established processes and tools and follows regulatory requirements to resolve customer enquiries, process transactions, and progress or collect overdue balances. The role requires strong judgment, accuracy, and customer focus, with clear escalation of higher-risk, complex, or sensitive matters to senior team members.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is junior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Warsaw. We weight your proximity and willingness to relocate.

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Skills in this role

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