ConveraCustomer Service

Customer Support Specialist

Singaporeonsitemid$551K – $630K

via Greenhouse

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About this role

Customer Support Specialist - Singapore Salary range $62,000 - $71,000 SGD ($5,100 - $5,900 per month) Objectives of this role: Customer Support & Case Management Manage customer interactions across phone, case management, and digital channels. Take ownership of complex customer enquiries and escalated cases, from investigation through to resolution. Deliver timely, professional, and customer-focused solutions while balancing operational and risk considerations. Act as an escalation point for customer, transaction, and process-related enquiries. Problem Solving Analyze complex customer and operational scenarios to determine appropriate resolutions. Identify potential risks, anomalies, and recurring issues, and escalate them when necessary.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Singapore. We weight your proximity and willingness to relocate.

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Skills in this role

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