Customer Support Engineer L1- Smart metering domain (m/f/d)

Bengaluruonsitemid

via Personio

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About this role

Shape the utilities market of the future with us! Shape the utilities market of the future with us. Join our team as a full time Onsite Customer Support Engineer in Pune (m/f/d). This job is open to male/female/diverse. What is the role about? Key Responsibilities: Technical Knowledge: understanding of smart metering , AMI , Head-End Systems (HES) , Meter Data Management Systems (MDMS), Work force management (WFM) in daily support activities and daily data sanity for Non comm & never comm meters. Customer Issue Resolution: Serve as the first point of contact for customer-reported issues. Respond promptly and follow the defined escalation matrix to route unresolved issues to L2 support when necessary.…

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Location fit

This role is based in Bengaluru. We weight your proximity and willingness to relocate.

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