Customer Success Team Lead (Day shift)
senior$31K – $36K
via Ashby
About this role
We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like and taking it to the next level: the AI level. While automation handles the routine tasks, you and your team step in for everything that matters—sharp troubleshooting, deep problem-solving, and the kind of empathy no machine can replace.
👉 THE ROLE: WHAT YOU'LL DRIVE
- Lead and Grow: Go beyond basic coaching. You will mentor, motivate, and actively help your team grow their careers in a rapidly evolving, AI-enhanced environment.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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