Assistant Manager, Data Analyst
manager
via Ashby
About this role
Role: Assistant Manager, Data Analyst
Location: Singapore
Responsibilities:
Customer Experience & Journey Analytics
- End-to-end analytics for priority journeys (e.g., Voice of Customer, Feedback acquisition, onboarding, billing, service, retention).
- Build CX scorecard Dashboards linking journey health to business outcomes such as churn and ARPU.
- Create diagnostic drill-downs to identify root causes and quantify improvement opportunities.
- Train and Maintain AI/LLM models for auto topic classification among Customer Feedback.
- Map data according to key journeys to identify moments of drop-off and run data driven conversion rate optimization projects.
Data Collection, Preparation & Quality…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: python, sql, tableau
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
pythonsqltableau