Customer Service Advisor

Basingstoke - United Kingdomonsite

Posted 5 days ago · via Workday

About this role

Customer Service Advisor Basingstoke Hybrid/Permanent £Competitive + excellent benefits FNZ is looking for Customer Service Advisors to join our highly successful Contact Centre team in Basingstoke. This is an exciting opportunity to become part of a supportive, collaborative, and customer-focused team, helping customers get the most from their financial products and services. As one of the key points of contact for our customers, you'll play a vital role in delivering exceptional service and creating positive experiences across every interaction. Whether supporting customers by phone or through live web chat, you'll provide clear guidance, resolve queries, and empower customers to confidently manage their accounts using our online platforms.…

Read the full description on CZ | FNZ (UK) Ltd – Czech Branch, odštěpný závod's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: monday

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Basingstoke - United Kingdom. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

monday

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