Junior Call Center Systems Administrator

Austinonsitejunior$70K – $80K

Posted 6 days ago · via Workday

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About this role

Location: Austin, TX or Dallas, TX Schedule: Monday–Friday (Occasional on-call and after-hours support may be required based on business needs) Work Arrangement: Fully On-Site ( Up to 10% travel may be required) Compensation: $70,000–$80,000 annually Overview: The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday, salesforce

Level fit

This role is junior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Austin. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondaysalesforce

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